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Oddle

Terms of Service – Reservation

Effective as of 15 January 2026

These Reservation Terms (“Product Terms”) supplement the Oddle Terms of Service (“Platform Terms”) and govern your use of Oddle’s reservation and table management services. By using Oddle’s reservation features, you agree to be bound by both these Product Terms and the Platform Terms. The Platform Terms are incorporated herein by reference. In the event of any inconsistency between these Product Terms and the Platform Terms concerning reservation services, these Product Terms shall prevail.

1. SERVICE DESCRIPTION

  1. Oddle’s reservation services (“Reservation Services”) provide you with tools to manage table reservations, guest bookings, and seating at your Merchant Restaurant(s). The Reservation Services may include:

    1. online reservation booking through the Platform;

    2. table and seating management tools;

    3. guest database and profile management;

    4. waitlist management;

    5. reservation confirmation and reminder notifications to Customers; and

    6. reporting and analytics on reservation data.

  2. We may modify, update, or discontinue any feature of the Reservation Services at any time. We will use reasonable endeavours to notify you of material changes that may affect your use of the Reservation Services.

2. RESERVATIONS AND CUSTOMER RELATIONSHIPS

  1. Your relationship with Customers

    1. The Platform allows Customers to make reservations at your Merchant Restaurant(s) (“Reservations”). You are responsible for honouring all Reservations made through the Platform in accordance with such terms that you may have entered into with your Customers.

    2. You acknowledge and agree that our provision of the Reservation Services is to provide a technological platform to both you and the Customer and that:

      1. we are not party to any oral or written agreement entered into between you and the Customers. It is your sole responsibility to notify the Customer of all your applicable terms and conditions, including reservation policies, cancellation policies, and dress codes;

      2. we are not responsible for the dining experience, food quality, service, or any other aspect of your Merchant Restaurant operations; and

      3. we have no obligation to verify the identity and/or conduct of any Customer who may make a Reservation. Any verification we may conduct does not constitute any endorsement, guarantee or certification that any Customer is safe, trustworthy and/or reliable.

    3. You will comply with such guidelines, rules and conditions as we may notify you from time to time in order to use the Reservation Services. These guidelines are incorporated by reference into these Product Terms.

3. MERCHANT OBLIGATIONS

  1. Availability and accuracy

    1. You are solely responsible for ensuring the accuracy of all information displayed on the Platform relating to your Merchant Restaurant(s), including:

      1. operating hours and days of operation;

      2. available reservation time slots and table inventory;

      3. seating capacity and table configurations;

      4. any special conditions, restrictions, or requirements (e.g. minimum spend, time limits, private dining requirements); and

      5. contact information.

    2. You shall promptly update the Platform to reflect any changes to your availability, including temporary closures, reduced capacity, or special events that affect reservation availability.

  2. Honouring Reservations

    1. You agree to honour all confirmed Reservations made through the Platform, subject to the Customer’s compliance with your reservation policies.

    2. In the event that you are unable to honour a confirmed Reservation due to overbooking, operational issues, or any other reason within your control, you shall:

      1. notify the affected Customer as soon as practicable;

      2. use reasonable efforts to offer the Customer an alternative arrangement; and

      3. bear responsibility for any Customer complaints or disputes arising therefrom.

    3. We shall not be liable for any losses, damages, or claims arising from your failure to honour a Reservation.

4. NO-SHOWS AND CANCELLATIONS

  1. No-show policies

    1. You may establish and enforce no-show policies for Customers who fail to arrive for their Reservations without prior cancellation (“No-Shows”). Such policies may include:

      1. marking Customers as No-Shows in the guest database;

      2. requiring deposits or credit card holds for future Reservations from repeat No-Show Customers; and

      3. restricting future booking privileges for repeat No-Show Customers.

    2. You are solely responsible for communicating your no-show policies to Customers at the time of booking. We are not responsible for enforcing or collecting any charges related to No-Shows.

  2. Cancellation policies

    1. You may establish cancellation policies specifying the timeframe within which Customers must cancel their Reservations to avoid penalties (“Cancellation Policies”). You are responsible for:

      1. clearly communicating your Cancellation Policies to Customers at the time of booking;

      2. applying your Cancellation Policies consistently and fairly; and

      3. handling all Customer disputes arising from the application of your Cancellation Policies.

    2. We may, at your request and subject to additional terms, facilitate the collection of cancellation fees from Customers on your behalf. Any such arrangement does not create an obligation on us to guarantee payment of cancellation fees.

5. DEPOSITS AND PREPAYMENTS

  1. You may require Customers to pay deposits or prepayments to secure their Reservations (“Reservation Deposits”). Where you elect to collect Reservation Deposits through the Platform:

    1. you are solely responsible for setting the deposit amount and refund policies;

    2. you shall clearly communicate the deposit terms to Customers at the time of booking, including conditions for forfeiture and refund;

    3. we will facilitate the collection of Reservation Deposits as your commercial agent, subject to our standard payment processing terms and applicable Fees; and

    4. you authorise us to process refunds of Reservation Deposits to Customers in accordance with your stated refund policies or as required by applicable law.

  2. All Reservation Deposits collected shall be subject to set-off against any Fees or amounts owing by you to us under this Agreement.

  3. Disputes between you and Customers regarding Reservation Deposits are solely between you and the Customer. We are not liable for any claims arising from your deposit or refund policies.

6. GUEST DATA

  1. Ownership and use of Guest Information

    1. You acknowledge that Guest Information collected through the Reservation Services may include personal data such as names, contact details, dining preferences, visit history, and special requests.

    2. Subject to applicable data protection laws and the Platform Terms, you retain ownership of Guest Information relating to your Merchant Restaurant(s) collected through the Platform. You grant us a non-exclusive, royalty-free licence to use such Guest Information to:

      1. provide and improve the Reservation Services;

      2. send reservation confirmations, reminders, and service-related communications to Customers on your behalf;

      3. generate aggregated, de-identified analytics and insights; and

      4. comply with applicable laws and regulations.

  2. Your data protection obligations

    1. You shall process all Guest Information in compliance with the Personal Data Protection Act 2012 (“PDPA”) and any other applicable data protection laws.

    2. You shall not use Guest Information obtained through the Platform for any purpose other than:

      1. fulfilling and managing Reservations;

      2. communicating with Customers regarding their Reservations or dining experience; and

      3. marketing communications, provided you have obtained the necessary consents from Customers.

    3. You shall implement appropriate security measures to protect Guest Information from unauthorised access, use, or disclosure.

7. SERVICE LEVELS

  1. We will use commercially reasonable efforts to ensure the availability and performance of the Reservation Services. However, we do not guarantee uninterrupted or error-free operation of the Reservation Services.

  2. We shall not be liable for any losses arising from:

    1. scheduled maintenance or updates to the Platform;

    2. factors beyond our reasonable control, including internet connectivity issues, third-party service failures, or Force Majeure Events; or

    3. your failure to maintain accurate availability information on the Platform.

8. CONTACT INFORMATION

For questions about these Reservation Terms, please contact us at:

Email: support@oddle.me

The Oddle Company Pte. Ltd. 67 Ayer Rajah Crescent #06-21 Singapore 139950