Skip to content
Oddle

Terms of Service – Online Ordering

Effective as of 15 January 2026

These Online Ordering Terms (“Product Terms”) supplement the Oddle Terms of Service (“Platform Terms”) and govern your use of Oddle’s online ordering services. By using Oddle’s ordering features, you agree to be bound by both these Product Terms and the Platform Terms. The Platform Terms are incorporated herein by reference. In the event of any inconsistency between these Product Terms and the Platform Terms concerning ordering services, these Product Terms shall prevail.

1. SERVICE DESCRIPTION

  1. Oddle’s online ordering services (“Online Ordering Services”) provide you with tools to manage online orders and payments at your Merchant Restaurant(s). The Online Ordering Services may include:

    1. online storefront and menu management;

    2. order processing and management tools;

    3. payment collection and processing;

    4. order confirmation and status notifications to Customers; and

    5. reporting and analytics on ordering data.

  2. We may modify, update, or discontinue any feature of the Online Ordering Services at any time. We will use reasonable endeavours to notify you of material changes that may affect your use of the Online Ordering Services.

2. ORDERS AND CUSTOMER RELATIONSHIPS

  1. Your relationship with Customers

    1. The Platform allows Customers to place orders for your Products (“Orders”). You are responsible for all Orders placed by the Customers and the supply of such Products purchased by the Customers in accordance with such terms that you may have entered into with your Customers.

    2. You acknowledge and agree that our Services and the provision of the Platform is to merely provide a technological platform to both you and the Customer and that:

      1. we are not party to any oral or written agreement entered into between you and the Customers. It is your sole responsibility to notify the Customer of all your applicable terms and conditions, including the terms and conditions relating to the sale of your Products and your privacy policy;

      2. except where you have elected to use such logistics services that we may make available to you on such additional terms and conditions (e.g. Oddle Logistics) for the relevant Order, we are not involved or in any way responsible for the delivery of your Products to any Customer pursuant to any Order; and

      3. we have no obligation to check and verify the identity and/or conduct of any Customer who may have access to and/or use the Platform, and/or who may place an Order with you. Notwithstanding any verification that we may conduct on a Customer, such verification does not constitute any endorsement, guarantee or certification on our part that any Customer that uses the Platform is safe, trustworthy and/or reliable.

    3. You will comply with such guidelines, rules and conditions as we may notify you from time to time, in order to use the Platform and Services in your Orders with your Customers. These guidelines, rules and conditions are incorporated by reference into these Product Terms, and we may amend them from time to time to reflect changes in the Platform and/or Services, or to improve the Platform and/or Services.

3. PAYMENT FOR ORDERS

  1. Your use of the Platform and/or our Services does not guarantee that you will receive payment for any Order or create an obligation on us to pay for any Order, except as provided under this Agreement. All payment obligations for an Order are obligations of the Customer, or may otherwise be agreed between you and the Customer. We will not be responsible for any non-payment by any Customer. We will, subject to this Agreement and any deduction for applicable fees and charges, facilitate payment to you in respect of an Order, after the Customer has made payment for the Order in accordance with our Customer’s Terms of Use. In the event of any non-payment for any Order, your sole recourse is against the Customer.

  2. We may, at our sole discretion, impose limits on the amount of payments that you receive through the Platform and Services arising out of or in connection with Orders by the Customers.

  3. You acknowledge and hereby authorise us to:

    1. Act as your commercial agent for the purposes of collecting, holding and processing the payment received from your Customers in respect of an Order on your behalf, as well as paying us for any Fees due under this Agreement. For the purpose of this clause, “commercial agent” means Oddle acting as an authorised agent for the Merchant, for the purposes of negotiating or concluding the sale or purchase of goods or services on behalf of the Merchant; and

    2. refund payments to the Customers or remit payments to you in accordance with the provisions set out in these Terms.

  4. The Merchant must notify Oddle in writing at least fourteen (14) days’ prior to:

    1. any change of ownership concerning either the Merchant and/or any of the Merchant Restaurants;

    2. any transfer of control or operation of any Merchant Restaurant or Menu to a third party; or

    3. any change to its bank account details or any other key information, including entity name,

    and in any case as soon as practicable following such change. The Merchant acknowledges that any failure to notify Oddle may result in Oddle paying monies to a bank account controlled by a third party, or an incorrect bank account.

4. TAXES ON ORDERS

  1. You shall be solely responsible for bearing all applicable taxes, levies, duties and government fees (“Taxes”) associated with your Orders. It is your responsibility to ensure that:

    1. the tax rates set forth in the Platform are correct;

    2. you update and change the necessary tax rates in the Platform if tax rates change; and

    3. you pay all applicable Taxes related to all Orders.

5. ORDER DISPUTES

  1. In the event of any dispute or claim:

    1. arising between you and a Customer, you accept that your only recourse is against the Customer; or

    2. between us of whatever nature arising out of or in connection with any Order, the records of the Order as recorded by us shall prevail. You shall fully reimburse us for all reasonable costs and expenses incurred to investigate and collate the relevant records and information in connection with such disputes or claims.

6. ORDER PAYMENT PROCESSING

  1. Where in accordance with this Agreement, you are entitled to receive payment from a Customer through the Platform, such payment will be made in accordance with any policies, circulars, directives and guidelines, as may be notified to you from time to time. We may require you to submit such documents or information (including bank or financial information) for the purposes of issuing payment to you.

  2. Notwithstanding any provision to the contrary in this Agreement, Oddle may set off and deduct any and all sums that may be due and owing by the Merchant from any and all amounts payable to the Merchant (including with respect to any Order).

  3. You remain liable to pay to us our Fees, if not set off or deducted in accordance with Clause 6.2, and will make payment within thirty (30) days of our invoice to you. If we do not receive payment by the due date, then without prejudice to any of our other rights and remedies:

    1. we may, without liability to you, cease or suspend the provision of the Platform and/or Services to you; and

    2. interests shall accrue on such unpaid amount at an annual rate equal to 1.5% per annum (but with interest accruing on a daily basis), or the maximum legal rate allowed by law, whichever is less, from the due date until the date of payment.

  4. Merchant is obliged to review all Fees for accuracy. Merchant has three (3) calendar days from the date of billing to dispute any Fees charged. Failure to do so within the specified time frame will constitute the Merchant’s agreement that all Fees charged and deducted are valid and a waiver of any claim the Merchant may have had regarding such Fees.

  5. You agree that where any payment to you in respect of any Order is inaccurate and is in excess of what is due for that Order, you shall without demand or delay, immediately refund or reimburse us the additional or excess payment made.

7. PROMOTION AND MARKETING CAMPAIGNS

Your Marketing Campaigns

  1. The Platform allows you to run marketing and/or promotional campaigns on your Products on the Platform (“Marketing Campaigns”). You shall be solely responsible for all costs and expenses that arises out of or in connection with such Marketing Campaigns.

Our marketing platforms and services

  1. We may offer marketing and promotional services to you, such as our Oddle Eats platform, (“Marketing Services”) from time to time. Your access to and use of the Marketing Services may be subject to additional terms and conditions.

8. CONTACT INFORMATION

For questions about these Ordering Terms, please contact us at:

Email: support@oddle.me

The Oddle Company Pte. Ltd. 67 Ayer Rajah Crescent #06-21 Singapore 139950