Oddle Done-For-You Email Marketing Terms of Service

1. Introduction

   These Terms and Conditions govern the use of Oddle’s Done-For-You Email Marketing Service. By subscribing to or utilizing our services, you agree to comply with these terms. These Terms and Conditions are specific to Oddle Email Marketing and are subject to any overarching agreement governing your use of Oddle’s services. In the event of any conflict, the overarching agreement shall prevail.

2. Service Description

   Oddle offers a Done-For-You Email Marketing Service, which includes:

   1. Email strategy development tailored to your business goals.
   2. Creation and design of email campaigns, including newsletters, promotional emails, and automated sequences.
   3. Email list management, segmentation, cleaning, and growth strategies.
   4. Setup and management of automated email workflows.
   5. Campaign scheduling, delivery, and monitoring.
   6. Performance tracking and reporting.
   7. Compliance assistance with applicable email marketing regulations.

3. Roles and Responsibilities

   As the Merchant, you agree to:

   1. Provide accurate and lawful subscriber email lists with proper consent. Purchased or third-party lists are not permitted.
   2. Supply brand assets (e.g., logos, templates, tone guides) and business information in a timely manner.
   3. Review and approve all email content and assets within agreed timelines.
   4. Ensure that all campaigns comply with email marketing regulations in your jurisdiction (e.g., CAN-SPAM, GDPR, CASL).
   5. Respond promptly to communications and requests from the Oddle team.
   6. Pay all fees accordingly.

   Oddle agrees to:

   1. Deliver the Service with reasonable skill, care, and professionalism.
   2. Maintain the confidentiality of your business data, subscriber lists, and campaign performance metrics.
   3. Provide assistance with compliance and best practices, while acknowledging that legal responsibility ultimately rests with the Merchant.
   4. Provide performance reports as agreed in your service plan.

4. Compliance & Email List Use

   1. You represent and warrant that all recipients on your list have provided proper consent to receive marketing emails.
   2. We reserve the right to pause or terminate services if your email list is found to violate applicable laws or risks harming our sender reputation.
   3. You are solely responsible for the legality and accuracy of your subscriber data.

5. Revisions & Approvals

   1. Each campaign includes up to 2 rounds of revisions, defined as consolidated feedback cycles from the Merchant after draft delivery. Additional revision rounds may incur extra charges.
   2. You are responsible for reviewing and approving all copy, visuals, links, and scheduling details before any campaign is sent.
   3. Once a campaign is approved and scheduled, Oddle is not liable for any errors or inaccuracies.

6. Payment and Plans

   1. Fees and billing schedules are outlined in your signed agreement or subscription plan.
   2. Late payments may result in delivery delays or temporary suspension of services.
   3. All payments are non-refundable unless otherwise specified in writing. This includes fees for partially completed work or unused campaign credits.

7. Intellectual Property

   1. You retain ownership of your brand, content, and any assets you provide to us.
   2. All custom content created by Oddle (copy, design, visual assets) is owned by you upon full payment, unless otherwise agreed.
   3. Oddle retains ownership of its proprietary methods, systems, tools, and internal processes.
   4. Unless you opt out in writing, Oddle may use anonymized versions of completed work in our portfolio or marketing materials.

8. Performance & Results

   1. While we aim to deliver high-performing campaigns backed by best practices, Oddle does not guarantee specific outcomes such as open rates, click-throughs, or conversions.
   2. Campaign results are influenced by a variety of factors including your product, audience quality, brand reputation, and industry benchmarks.
   3. We commit to sharing learnings, optimizations, and insights to improve campaign performance over time.

9. Termination

   1. You may cancel services at any time with written notice. Fees for work already performed are non-refundable.
   2. Oddle reserves the right to terminate services if these Terms are breached or if collaboration becomes unworkable.
   3. Upon termination, Oddle will retain your data (e.g., email lists, campaign assets, reports) for up to 30 days. You may request a data export in writing during this period. After 30 days, data may be permanently deleted from our systems.

10. Limitation of Liability

    1. To the maximum extent permitted by law, Oddle shall not be liable for any indirect, incidental, or consequential damages (including loss of revenue, business, or data).
    2. Our total liability for any claim will not exceed the total amount paid by you in the 30 days prior to the claim.

11. Confidentiality

    1. Oddle agrees to keep your business information, email lists, and campaign data confidential.
    2. You agree not to disclose or reuse Oddle’s proprietary tools, templates, or methodologies without written consent.

12. Governing Law

    1. These Terms shall be governed by and construed in accordance with the laws of Singapore.
    2. Any disputes arising under these Terms will be resolved in the courts of Singapore.

13. Modifications to Terms

    1. Oddle reserves the right to update these Terms at any time. Changes will be posted on our website.
    2. Continued use of the service after updates are published constitutes acceptance of the revised Terms.

For any questions or clarifications, please contact our support team at support@oddle.me.